Kimberly Beckley _ Simplifying Beauty Policies


Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrive, you will still be charged the full cost of the service. 


I cannot allow additional patrons such as children, friends, or partners into my studio while you are having a service. I appreciate your understanding. This is your time to relax. 


A minimum of 24 hours notice is required to reschedule or cancel a booked appointment without penalty.


If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety, other clients, and that of the lash artist (Kimberly Beckley), please do not come to your appointments sick. If it is assumed you are sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. As a working mom, I understand the occasional family emergency may arise unexpectedly. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that the cancellation and no show policy is in effect.


As a courtesy, appointment reminders are sent out 72 and 24 hours either by text, email, or both. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged 50% of your service as a cancellations fee. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee. A credit card deposit for all new clients or appointments over $100 will be required at the time of booking and will not be charged unless the aforementioned has occurred. This is to protect your time that is set aside especially for you, as well as to protect my time which books up quickly, especially around any upcoming holiday. In turn, I promise to keep appointments on time, give you my full and undivided attention and of course, the best lash work in the local area!


 New clients with extensions must schedule a "New Client Touch Up". If you currently have eyelash extensions on from another lash artist,  there is a strong likelihood that your lashes will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications, and state board regulations, there are a lot of lash artists that have been improperly trained and at Kimberly Beckley - Simplifying Beauty, my priority is your natural lash health and eye safety. Thus if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and new full set will be applied at the appropriate full set price.


Certain circumstances and season may leave you in a panic to squeeze in a last minute lash appointment that is outside of my normal business hours. After hours appointments may be available on a case by case basis for an additional $25 fee. Please contact me directly to schedule you after hours appointment and note there is no guarantee for availability. 


You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on service or products. If you are unhappy with a service, you may contact my within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is the fault of application or product. Any concerns addressed after 72 hours of your last appointment or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.